Last Updated: 25/10/2025
At Codexa Design, we value our clients and aim to provide professional, high-quality web design and development services.
This Refund & Cancellation Policy explains the conditions under which you may request a refund or cancel a project.
By purchasing our services, you agree to the terms below.
1. Scope of This Policy
This policy applies to all digital services provided by Codexa Design, including:
Shopify Development
WordPress Design & Development
WordPress Landing Pages
Logo Design
Domain & Hosting Services
Customer Support or Maintenance Plans
2. Project Confirmation & Deposits
A non-refundable deposit (typically 30–50% of the total project cost) is required before any project begins.
The deposit confirms your booking and allows us to allocate resources and begin planning.
By paying the deposit, you agree to our Terms & Conditions and the project proposal.
3. Cancellations by the Client
You may cancel your project by sending a written request to billing@codexadesign.com.
Depending on the project stage:
Before work begins: Only the deposit is retained to cover administrative and preparation costs.
After work has started: You are responsible for payment of the completed portion of the project (based on progress and hours worked).
After delivery or completion: No refunds are available once final files, code, or deliverables have been provided.
4. Cancellations by Codexa Design
We reserve the right to cancel a project or service if:
The client fails to provide necessary information or materials within a reasonable time.
Payments are overdue beyond agreed terms.
The client engages in misconduct, misuse, or unethical behavior.
In such cases, Codexa Design may retain the deposit or charge for work completed to date.
5. Refund Eligibility
Refunds are only available in the following cases:
Duplicate payment made in error.
Project cancellation before any design or development work has started (excluding the deposit).
Service not delivered, due to unforeseen internal issues (very rare).
Refunds are not issued for:
Completed and delivered work
Domain or hosting services (as they are third-party services)
Custom code, design, or digital assets already shared with the client
“Change of mind” or lack of usage after service delivery
All refund requests are reviewed individually and must be submitted in writing.
6. Maintenance & Subscription Plans
For ongoing services (e.g., hosting, maintenance, or customer support plans):
You may cancel your subscription at any time with 30 days’ notice.
No partial refunds are provided for unused periods of monthly or annual plans once the billing cycle has started.
Services remain active until the end of the paid period.
7. Processing Refunds
Approved refunds are processed within 7–14 business days of confirmation.
Refunds are issued using the original payment method only.
Any transaction or payment gateway fees are non-refundable.
8. Quality & Revisions
We strive for 100% client satisfaction.
If you’re not satisfied with the result, please contact us — we’ll work with you to make reasonable revisions based on your selected package.
However, repeated or major design changes outside the agreed scope may incur additional fees.
9. Exceptions (Non-Refundable Services)
The following services are non-refundable once purchased or activated:
Domain registration and renewal
Web hosting or email setup
Third-party app, plugin, or software licenses
Marketing, SEO, or paid advertising services
Completed logo or graphic design files
10. Contact Us
If you have any questions or refund requests, please contact:
📧 info@codexadesign.com
🌐 www.codexadesign.com
11. Legal Compliance
This policy complies with the consumer protection laws of the Netherlands and the European Union (EU).
All disputes will be handled under Dutch jurisdiction.