Reliable Support You Can Count On — Anytime, Anywhere.
At Codexa Design, we believe that great service doesn’t stop after your website goes live.
We provide dedicated customer support and maintenance to keep your website running smoothly, updated, and secure — so your business never misses a beat.
From technical fixes to content updates, we’re here to ensure your online presence stays strong 24/7.
Our Customer Services Include
🧰 Website Maintenance & Updates – Regular updates for plugins, themes, and core files.
🛡️ Security Monitoring – Daily scans for malware, threats, and vulnerabilities.
💾 Backups & Restore Support – Automatic backups with one-click recovery options.
⚙️ Technical Support – Help with bugs, broken links, layout issues, and more.
🧠 Website Training & Guidance – Learn how to manage your website confidently.
🎨 Content & Design Edits – Update text, images, or add new pages anytime.
🚀 Performance Optimization – Keep your website fast and responsive.
📊 Analytics & Reports – Monthly performance and uptime reports.
💬 Priority Support – Fast response and resolution times for ongoing clients.
Our Support Process
Request & Review
You send a support ticket or email describing the issue or update you need.
Assessment
We review your request and estimate the time or cost (if not part of your plan).
Implementation
Our team applies updates, fixes, or changes promptly and securely.
Testing & Confirmation
We test all changes to ensure everything works perfectly before confirming completion.
Why Choose Codexa Design for Customer Service?
💬 Quick Response Time – Fast, professional assistance for all your website needs.
🧠 Expert Technicians – Experienced in WordPress, Shopify, and custom websites.
🛡️ Reliable & Secure – We follow best practices to protect your site and data.
🚀 All-in-One Partner – Design, development, hosting, and support under one roof.
🇳🇱 Based in the Netherlands – Local service quality with global accessibility.
🤝 Long-Term Partnerships – We care about your business growth, not just your website.
Frequently Asked Question
Our support covers technical fixes, plugin updates, backups, performance checks, and basic content changes. Anything beyond your plan can be quoted separately.
You can contact us anytime by email at support@codexadesign.com . Clients with Premium plans also receive priority chat or call support.
We monitor uptime 24/7. If your site goes down, our team is automatically alerted and works immediately to restore it.
Yes, we can take over maintenance and updates for existing WordPress or Shopify websites after a quick audit.
Absolutely. You can request text edits, image replacements, or new sections anytime — included in your monthly hours.
Stay Secure. Stay Supported. Stay Online.
Your business doesn’t stop — and neither do we.
At Codexa Design, our dedicated customer service team keeps your website secure, updated, and performing at its best every single day.
💬 Need reliable website support?
📧 Email: support@codexadesign.com
🌐 Visit: www.codexadesign.com